Privacy Policy
At Woolworths, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us through our website, mobile applications, and in-store services.
Information We Collect
We may collect the following types of personal information when you use our services:
- Your name, email address, phone number, and postal address
- Payment and billing information
- Date of birth and gender
- Transaction and purchase history
- Information you provide when creating an account or joining our loyalty programs
- Your preferences, interests, and feedback
- Device information, IP address, browser type, and browsing activity on our website
- Location data when you use our mobile applications with your consent
How We Collect Your Information
We collect personal information directly from you when you make a purchase, create an account, subscribe to our newsletters, participate in promotions or surveys, contact our customer service team, or interact with our website and applications. We may also collect information through cookies, web beacons, and similar technologies to enhance your browsing experience.
How We Use Your Information
We use your personal information for the following purposes:
- Processing your orders and managing your account
- Providing customer support and responding to your inquiries
- Personalising your shopping experience and providing relevant recommendations
- Sending you marketing communications, promotions, and updates where you have opted in
- Improving our products, services, and website functionality
- Conducting research and analytics to better understand our customers
- Complying with legal obligations and protecting our rights
Sharing Your Information
We may share your personal information with trusted third parties, including service providers who assist us with payment processing, delivery, marketing, and data analytics. We may also share information with related companies within the Woolworths Group. We do not sell your personal information to third parties. Any third parties we share your data with are required to handle your information in accordance with applicable privacy laws.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. We use industry-standard security measures, including encryption, secure servers, and access controls, to safeguard your data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to access, correct, or request deletion of your personal information. You may also opt out of receiving marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly. You can manage your cookie preferences through your browser settings.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise content. You can choose to accept or decline cookies through your browser settings, though some features of our website may not function properly without them.
Get Your Bonus Now!Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your information. Any changes will be effective upon posting to this page.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to our Privacy Officer through our customer service channels. We are here to help and will respond to your inquiry as promptly as possible.