Responsible Gambling at Woolworths
Woolworths is committed to promoting responsible gambling practices across all its operations. We believe that gambling should remain an enjoyable form of entertainment and never cause harm to individuals, families, or communities.
Our Commitment
Woolworths recognises its responsibility to minimise the potential harms associated with gambling. Through our venues and services, we strive to create a safe environment where customers can make informed decisions about their gambling activities.
Key Principles of Responsible Gambling
- Gambling should always be a personal choice, free from pressure
- Players should be informed about how games work
- Set a budget before you start and stick to it
- Never chase losses
- Take regular breaks during play
- Never gamble with money you cannot afford to lose
- Avoid gambling when upset, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
Warning Signs of Problem Gambling
It is important to recognise when gambling may be becoming a problem. Consider the following warning signs:
Get Your Bonus Now!- Spending more money or time on gambling than you can afford
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, worried, or guilty about your gambling
- Neglecting work, study, or family responsibilities
- Lying to others about your gambling habits
- Arguing with friends or family about money and gambling
- Feeling the need to gamble with increasing amounts of money
Self-Exclusion Programs
Woolworths supports self-exclusion programs that allow individuals to voluntarily ban themselves from gambling venues. If you feel that you need a break from gambling, speak to venue staff who can assist you with the self-exclusion process.
How Self-Exclusion Works
- You can request self-exclusion at any participating venue
- The exclusion period can vary depending on your needs
- Venue staff are trained to assist with the process confidentially
- Support services can be arranged as part of the process
Support and Resources
If you or someone you know is experiencing difficulties with gambling, help is available. The following services offer free, confidential support:
| Gambling Help Online | Available 24 hours a day, 7 days a week |
| Gambling Helpline | 1800 858 858 (free call) |
| Lifeline | 13 11 14 |
Staff Training and Awareness
All Woolworths staff involved in gambling operations receive training in responsible service of gambling. This includes identifying signs of problem gambling, understanding how to approach customers who may need assistance, and knowing how to refer individuals to appropriate support services.
What Our Trained Staff Can Do
- Provide information about responsible gambling
- Assist with self-exclusion requests
- Direct you to professional support services
- Ensure a safe and respectful gaming environment
Remember
Gambling is not a way to make money. Games are designed so that the odds favour the house over time. Always gamble responsibly and within your means. If gambling stops being fun, it is time to stop and seek help.